Working with a Collection Agency

When working with a collection agency the more accurate information you provide about the account(s) the better it will improve collections. The information should include:

  • Full Name, Address, Telephone number of the debtor
  • Name of debtors spouse
  • Debtors occupation or last known occupation and phone number
  • Names of relatives, friends, and references
  • Summary of any disputes
  • Date of last transaction
  • Cellular phone, fax, pager numbers
  • Nick names or aliases, maiden name
  • Has their mail been returned?

Also important is too make sure that your collection service is fully acquainted with the nature of the goods or services involved. If the collection service is familiar with the goods and services your company provides, it will be better suited to handle the situations that arise during the collection process.

Never place an account with more than one collection service. If you change collection agencies, be sure to notify the old agency so that the account is only being worked on by one service at that time.

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